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Refund policy

INTYRE HOMEWARE RETURNS

In addition to a product being returnable in terms of the Returns Policy below, if for any reason the customer wishes to exchange or return their homeware purchase, the customer may do so within 10 business days of purchase. Goods must be returned in their original condition and packaging along with the original invoice. The customer may choose to either exchange the homeware purchase or take a store credit for the value of the homeware goods.

Return and exchange of homeware products in line with this section must be done so by delivering all items by courier to our offices, 142A Kruger Street, Rustenburg 0299.

For public health reasons, we cannot accept the return or exchange of linen or bathroom goods. 

It is acknowledged that exchanges are subject to homeware product availability at the time of the request for exchange.

Physically altered, partially disassembled or damaged product may not be returned or exchanged. The INTYRE production team will check the condition of products presented for exchange or returned accordingly.

RETURNS POLICY

INTYRE will process your return request in the following circumstances:

  • If your purchase falls under the ECT Act, you may return an undamaged, non-defective product in the event that you change your mind about the product within 7 (seven) business days of delivery of products, which return shall incur a collection charge, liable to the customer. 
  • You may return a product if you have not had the opportunity to inspect the product and upon inspection the goods do not meet the type or quality reasonably expected from the agreement, within 10 (ten) business days of delivery, return charge is liable to the customer. INTYRE may charge an additional fee for wear and tear.

 Returns Procedure

  • Should you wish to a return a product, you will need to log a return request to info@intyrehome.com.  
  • As you agreed to inspect the product for defects or damage before accepting delivery, you are encouraged to submit photographic proof and you must provide full reasons for alleging that the product is defective, including stating how the product was utilised during the period that it was in your possession.
  • Should we be of the opinion that your product is returnable we will contact you to confirm our acceptance of your return and request that you courier the item(s) to our offices, 142A Kruger Street, Rustenburg 0299.
  • Once the return has reached offices, the product will be inspected before the return is processed.
  • If you have proven that the statutory warranty has been breached, you may choose a refund, store credit, repair or an exchange if possible.
  • If you have proven that any of the extended warranties have been breached, we may offer you a repair, exchange or store credit at our discretion. 
  • If you have returned the product within 7 (seven) days in terms of the ECT Act or within 10 (ten) days if you have not had the opportunity to inspect the product you may receive a refund, less any applicable collection or wear and tear fee.
  • Should you wish to elect a refund, the refund be processed only once you’ve provided our accounts department with confirmation of bank details by way of bank confirmation letter and your bank details have been verified.
  • All refunds will be processed every Monday, allowing 2 – 4 business days for the funds to reflect once the credit has been processed.

INTYRE will evaluate the defect and honour warranties if:

  • The defect existed at the time of delivery or collection and manifested during the warranty period;
  • The defect did not arise due to normal wear and tear or misuse/abuse by the customer;
  • The customer duly complied with the care instructions and maintenance.

Please take note that for public health reasons, we do not allow the return of linen and bathroom products. If, however, your linen and bathroom products arrive damaged we will refund or replace them when we are at fault.